Delivery Information
At SoleVault, we aim to provide a smooth, reliable, and transparent delivery experience for every customer.
We work with trusted logistics partners to ship sneakers, apparel, bags, accessories, and lifestyle products to customers worldwide. Depending on product availability, warehouse location, and destination country, orders may be shipped from our warehouse partners in Mainland China or the United States.
Order Processing Time
After your order is successfully placed and payment is confirmed, we will begin processing your order.
Most orders are processed within 1–4 business days.
During peak seasons, holidays, product launches, or periods of high order volume, processing may take a few extra business days. If there is a significant delay with your order, we will contact you by email.
Please note that business days do not include weekends or public holidays.
Delivery Time
Estimated delivery time is usually 3–15 business days, depending on your location, shipping method, customs clearance, and local delivery service.
Delivery time may vary due to:
- Destination country or region
- Product availability
- Warehouse location
- Customs inspection
- Local courier delays
- Weather conditions
- Holiday seasons
- Incorrect or incomplete shipping information
While we do our best to ship orders as quickly as possible, delivery times are estimates and cannot be guaranteed.
Shipping Locations
We support domestic and international shipping to many countries and regions.
However, there may be certain locations where shipping is unavailable due to logistics restrictions, customs rules, or carrier limitations.
If we are unable to ship to your address, we will contact you after your order is placed.
Shipping Fees
Shipping fees may vary depending on your destination, order value, package weight, and selected shipping method.
The final shipping cost will be displayed at checkout before you complete your order.
From time to time, SoleVault may offer free shipping promotions. Free shipping terms may vary depending on order value, destination, or promotional activity.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking number to become active after it has been issued. Tracking updates may take 24–72 hours to appear, depending on the courier.
Once the package has been handed over to the shipping carrier, delivery progress is managed by the carrier. However, our support team will do our best to assist you if there are any shipping concerns.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may apply depending on your country or region.
These charges are not always included in the product price or shipping fee and may be collected by your local customs authority or delivery carrier.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their destination country.
SoleVault is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and contact information are accurate before placing your order.
SoleVault is not responsible for failed delivery, delays, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@solevault.shop
We will try our best to update the address before the order is shipped, but we cannot guarantee changes once the package has been processed or dispatched.
Lost or Delayed Packages
If your package appears to be delayed, please check the tracking information first.
Delivery may sometimes be affected by customs clearance, local courier delays, weather, holidays, or other unexpected circumstances.
If your package has not arrived within the estimated delivery period, please contact us with your order number, and we will help investigate the issue with the shipping carrier.
Multiple Packages
Some orders may be shipped in separate packages due to product availability, warehouse location, or logistics arrangements.
If your order is split into multiple shipments, you may receive more than one tracking number.
Delivery Confirmation
A package may be considered delivered once the tracking information shows that it has been successfully delivered to the shipping address provided at checkout.
If the tracking shows delivered but you have not received the package, please check with your family members, neighbors, building reception, mailbox area, or local courier office first.
If you still cannot locate the package, please contact us for assistance.
Contact Us
If you have any questions about delivery, shipping, or tracking, please contact us:
SoleVault
Website: solevault.shop
Email: support@solevault.shop
Company Information:
USEEMALL LTD
Conyngham Road, Manchester, England
This is not a returning address.