Terms & Conditions
Welcome to SoleVault.
These Terms & Conditions govern your access to and use of solevault.shop and any products, services, content, features, or purchases made through our website.
By visiting our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About SoleVault
SoleVault is an online curated buyer store offering sneakers, apparel, bags, accessories, and lifestyle fashion products.
Our goal is to provide customers with a smooth, secure, and reliable online shopping experience through carefully selected fashion and lifestyle items.
This website is operated by:
USEEMALL LTD
Conyngham Road, Manchester, England
This is not a returning address.
Website: solevault.shop
Email: support@solevault.shop
2. Use of Our Website
By using our website, you confirm that you are at least the age of majority in your country or region, or that you are using the website with the consent of a parent or legal guardian.
You agree not to use our website for any unlawful, fraudulent, abusive, or harmful purpose.
You must not:
- Violate any applicable laws or regulations
- Interfere with the security or operation of our website
- Attempt to gain unauthorized access to our systems
- Use our website to transmit viruses, malware, or harmful code
- Copy, reproduce, or misuse website content without permission
- Provide false, inaccurate, or misleading information
We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website if we believe a user has violated these terms.
3. Product Information
We make reasonable efforts to display product information, images, colors, sizes, descriptions, prices, and availability as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, measurements, or other content are completely accurate, current, or error-free.
Product colors may vary slightly depending on your device screen, lighting, photography, and display settings.
Product availability may change without notice. We reserve the right to modify, discontinue, or limit the sale of any product at any time.
4. Orders
When you place an order on solevault.shop, you are making an offer to purchase the selected products according to these Terms & Conditions.
After your order is placed, you may receive an order confirmation email. This email confirms that we have received your order, but it does not mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Pricing or product information errors
- Payment issues
- Suspected fraud or unauthorized activity
- Incorrect shipping information
- Violation of these Terms & Conditions
- Logistics or delivery restrictions
If your order is cancelled after payment has been made, we will arrange a refund according to our refund process.
5. Prices and Payment
All prices displayed on our website are subject to change without notice.
We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error affects your order, we may contact you to confirm whether you wish to continue with the corrected price or cancel the order.
Payment must be completed before an order is processed.
We may accept various payment methods through secure third-party payment service providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not directly store your full credit card details.
6. Shipping and Delivery
Orders may be shipped from warehouse partners in Mainland China, the United States, or other available fulfillment locations depending on product availability and delivery destination.
Most orders are processed within 1–4 business days after payment confirmation.
Estimated delivery time is usually 3–15 business days, depending on destination, warehouse location, logistics provider, customs clearance, and local delivery conditions.
Delivery times are estimates only and are not guaranteed.
SoleVault is not responsible for delays caused by:
- Customs clearance
- Weather conditions
- Public holidays
- Incorrect shipping information
- Carrier delays
- Local delivery restrictions
- Force majeure events
For more details, please review our Delivery Information page.
7. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on your country or region.
These charges are the responsibility of the customer unless otherwise stated at checkout.
SoleVault is not responsible for customs delays, import restrictions, or additional charges required by your local authorities.
8. Returns, Exchanges, and Refunds
We want customers to shop with confidence. If you are not satisfied with your order, please contact us within the applicable return period.
Returns and exchanges may be accepted according to our return policy, provided that the item is unused, unworn, undamaged, and returned in its original packaging with all tags, labels, and accessories included.
Certain items may not be eligible for return or exchange due to hygiene, customization, clearance, or final-sale restrictions.
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Refunds will be processed after the returned item has been received and inspected.
For full details, please refer to our Return & Refund Policy page.
9. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information.
SoleVault is not responsible for lost packages, failed delivery, delays, or additional fees caused by incorrect or incomplete shipping details provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the package, additional shipping fees may apply.
10. Account Registration
You may create an account on our website to manage your orders, shipping information, and shopping experience.
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
Please contact us immediately if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.
11. Promotions and Discounts
From time to time, SoleVault may offer discounts, coupon codes, promotions, or special offers.
Promotions may be subject to additional terms, including expiration dates, minimum order values, product exclusions, or regional limitations.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
Promotional codes cannot be exchanged for cash and may not be applied retroactively to previous orders.
12. Intellectual Property
All content on solevault.shop, including but not limited to text, images, graphics, logos, page layouts, design elements, product descriptions, icons, and website content, is owned by or licensed to SoleVault and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, display, publish, sell, or exploit any website content without our prior written permission.
13. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping services, social media platforms, or external tools.
We are not responsible for the content, privacy practices, policies, or services of third-party websites.
Your use of third-party services may be subject to their own terms and privacy policies.
14. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you agree that we may collect, use, and protect your personal information as described in our Privacy Policy.
15. Limitation of Liability
To the fullest extent permitted by law, SoleVault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes but is not limited to loss of profits, loss of data, loss of business, delivery delays, website interruptions, or unauthorized access to information.
Our total liability for any claim related to an order shall not exceed the amount paid by you for that order.
16. Disclaimer
Our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or harmful components.
We reserve the right to update, suspend, or discontinue any part of the website at any time.
17. Force Majeure
SoleVault shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control.
These events may include natural disasters, extreme weather, war, strikes, labor disputes, pandemics, government actions, customs delays, logistics disruptions, power failures, internet outages, or other force majeure events.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
SoleVault
Website: solevault.shop
Email: support@solevault.shop
Company Information:
USEEMALL LTD
Conyngham Road, Manchester, England
This is not a returning address.